Return Policy

 

Hassle-Free Returns means this: 

  • Streamlined return process, no questions asked ( We know things change) 
  • We process the refund immediately after receiving the bike ( So you get your money, and you don't have to wait) 

We are committed to nothing short of excellence before, during, and even after you receive your merchandise from us. We realize that even though we provide only the best in the biking industry, you may occasionally find it necessary to return or exchange an item. We understand that sometimes things change.

Damaged and Defective items:

PLEASE NOTE that this page covers only items that the customer wants to return of his own will. If an item arrives damaged or with a manufacturer defect or other error to which we are at fault, rest assured that we will do everything in our power to repair or replace it at no cost to you, even if it’s an item that is generally non-returnable.

Conditions for Return


Most items that we sell may be returned within 90 days of delivery for a refund, minus shipping and a 20% restocking fee.

All returns must meet the following conditions:

  • The item doesn't have to be clean. Use it, ride it, enjoy it. 

    •  

    In addition, we also cannot accept:
    • Any item that has been modified 
    • Special orders

    Charges and Fees

    Assuming all conditions are met, we will be able to provide you with a REFUND, minus shipping fees and a 20% restocking fee.

    Shipping Fees

    We charge for the return shipping cost. If you received the item from a promotional " Free Shipping" We will not charge for the outbound shipping. Only the return shipping. 

    Again, thank you for trying the bike. We wish it would have worked but we understand things change. 

    Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it costs UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.

    Restocking Fees

    We do charge 20% restocking fee.

    Return Process: 
    1. Call in or email requesting a return
    2. Wait to receive a confirmation and instructions via email.
    3. Wait for return shipping. 
    4. Once received you will be issued a refund.

    Exchanges

    To exchange an item, you must:
    1. Request a return for your first item. (see the steps above)
    2. Place a new order for the exchange.
    If you’d like to get the second item quicker, you may place the order as soon as your return request is sent. 

    Refunds

    If you would prefer a refund, it will be issued as soon as we receive the bike. 

    Return and Exchange policy FAQ

    Frequently asked questions about returns, refunds, and exchanges.

    How do I return?

    • Email or call in requesting a return
    • Once your request is approved, you will get a confirmation email with shipping guidelines

    What items are returnable? 

    • All items, that are not modified or special order

    What items are non-refundable? 

     The following items cannot be returned:

    • Gift cards
    • Discounted items (if applicable)

    The item I received is damaged!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    What are the refund options?

    The following refund options are supported:

    • Refund to the original payment method
    • Refund to store credit (if applicable)

    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after requesting a return.

    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed right away.

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us.