Hassle-Free Returns means this:
- Streamlined return process, no questions asked ( We know things change)
- No restocking fees ( We are just glad you tried the bike)
- We process the refund immediately after receiving the bike ( So you get your money, and you don't have to wait)
We are committed to nothing short of excellence before, during, and even after you receive your merchandise from us. We realize that even though we provide only the best in the biking industry, you may occasionally find it necessary to return or exchange an item. We understand that sometimes things change.
Damaged and Defective items:
PLEASE NOTE that this page covers only items that the customer wants to return of his own will. If an item arrives damaged or with a manufacturer defect or other error to which we are at fault, rest assured that we will do everything in our power to repair or replace it at no cost to you, even if it’s an item that is generally non-returnable.
Conditions for Return
Most items that we sell may be returned within 90 days of delivery for a full refund, minus shipping. We do not charge restocking fees, provided you follow the instructions listed below.
All returns must meet the following conditions:
- Any item that has been modified
- Special orders
Charges and Fees
We only charge for the return shipping cost. If you received the item from a promotional " Free Shipping" We will not charge for the outbound shipping. Only the return shipping.
Again, thank you for trying the bike. We wish it would have worked but we understand things change.
- Request a return for your first item. (see the steps above)
- Place a new order for the exchange.
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Email or call in requesting a return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- All items, that are not modified or special order
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after requesting a return.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed right away.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.