Shipping & Return Info
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your card.
We ship orders same business day, or next business day. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
Available Shipping Options:
- FREE Ground Shipping
- White Glove Assembly At Your House: We will ship the bike to your home, and coordinate with our nationwide team of on-site technicians to come directly to your home to assemble the bike for you. After the bike is assembled and fully adjusted for a perfect fit, then they will remove all the packaging for you. Our team of White Glove Coordinators will work with you to schedule the best available time (usually within 1-2 business days of the delivery) A fee will apply in order to receive the white glove option.
* Different model bikes have slightly different packaging and assembly needs.
We take every precaution to ensure that your item(s) arrive in excellent condition, but as we know, that isn't always possible.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
We require that you notify us within 7 days of you receiving your item(s). If it is after 7 days that you inform us of the damage we can no longer process the insurance claim.
Cancellations & Refunds:
Any orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.
If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.
Hassle Free Returns:
We accept all returns within 90 days. We do charge 20% restocking and return shipping cost.
Read more here: Hassle Free Returns