Fast Free Shipping
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your card.
We ship orders same business day, or next business day. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
1) FREE UPS Ground Shipping
2) Inside Delivery - Inside Garage, or threshold
3) Local Bike Shop Assembly & Pickup: We leverage our nationwide relationships with local bike shops. We will ship to the bike shop close to your home. Then they will assemble the bike if necessary, for example put the pedals on the bike. The bike shop will make any adjustments to brakes , and other basic tuning. Then you can pick up the bike at your convenience.
4) White Glove Assembled At Your House: We will ship the bike to your home, and a tech will assemble the bike directly at your residence. You will need to arrange a time with the local tech. And when everything is done they will remove the packaging for you.
* Different model bikes have slightly different packaging and assembly needs.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.
Hassle Free Returns:
We accept all returns within 90 days. We do charge 20% restocking and return shipment.
Read more here: Hassle Free Returns